Student FAQ's

What if I forgot to use my school/campus email address?

You can change your email address at any time.  

  1. Sign in to your Turning Account.
  2. Select Profile from the left menu.
  3. Click Change Email below your email address at the top of the screen.
  4. Enter your school email address and click Send Verification.
  5. Check your email and click the link to verity the change to your email address.

What if I don’t see a green check in the LMS box?

You did not create your Turning Account through your Learning Management System.  Complete the following steps to link your accounts:

  1. Log in to your Blackboard.
  2. Locate and select the TurningPoint Cloud registration link.
  3. Sign in with your school email address and Turning Account password.
  4. Verify you have a Learning Management System URL listed or a green check in the LMS box.

What if I don’t see a green check in the License box?

You did not redeem a license code.  A license code is required to receive credit/grades in class.  To redeem a license code:

  1. Log in to your Blackboard.
  2. Locate and select the TurningPoint Cloud registration link.
  3. Sign in with your school email address and Turning Account password.
  4. Select Profile from the left menu.
  5. Choose Manage Licenses.
  6. Select Add a License.
  7. Enter your license code.

NOTE: If you do not have a license code, proceed to Purchase a License.

I lost my license code that came with my Response Device.  Can I get a new one?

Just provide proof of purchase for the Response Device and we can generate you a new code!  Please contact our Technical Support Team at 866-746-3015.

 

Where can I purchase a license code?

What if I don’t see a green check in the Device ID box?

You did not register the Device ID for your clicker.  If you are not using a clicker in your classes, this can be left unchecked. To register a Device ID:

  1. Log in to your Blackboard.
  2. Locate and select the TurningPoint Cloud registration link.
  3. Sign in with your school email address and Turning Account password.
  4. Select Profile from the left menu.
  5. Choose Manage Response Devices.
  6. Click Add a Device.
  7. Enter your Response Device ID and click Redeem.

TIP: The Device ID is located on the back of the device below the barcode.  Letter A-F and number 0-9 are valid Device ID options.

NOTE: If you do not have a Response Device, proceed to Purchase a Response Device.

 

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