Student FAQ's
What if I forgot to use my school/campus email address?
You can change your email address at any time.
- Sign in to your Turning Account.
- Select Profile from the left menu.
- Click Change Email below your email address at the top of the screen.
- Enter your school email address and click Send Verification.
- Check your email and click the link to verity the change to your email address.
What if I don’t see a green check in the LMS box?
You did not create your Turning Account through your Learning Management System. Complete the following steps to link your accounts:
- Log in to your Blackboard.
- Locate and select the TurningPoint Cloud registration link.
- Sign in with your school email address and Turning Account password.
- Verify you have a Learning Management System URL listed or a green check in the LMS box.
What if I don’t see a green check in the License box?
You did not redeem a license code. A license code is required to receive credit/grades in class. To redeem a license code:
- Log in to your Blackboard.
- Locate and select the TurningPoint Cloud registration link.
- Sign in with your school email address and Turning Account password.
- Select Profile from the left menu.
- Choose Manage Licenses.
- Select Add a License.
- Enter your license code.
NOTE: If you do not have a license code, proceed to Purchase a License.
I lost my license code that came with my Response Device. Can I get a new one?
Just provide proof of purchase for the Response Device and we can generate you a new code! Please contact our Technical Support Team at 866-746-3015.
Where can I purchase a license code?
What if I don’t see a green check in the Device ID box?
You did not register the Device ID for your clicker. If you are not using a clicker in your classes, this can be left unchecked. To register a Device ID:
- Log in to your Blackboard.
- Locate and select the TurningPoint Cloud registration link.
- Sign in with your school email address and Turning Account password.
- Select Profile from the left menu.
- Choose Manage Response Devices.
- Click Add a Device.
- Enter your Response Device ID and click Redeem.
TIP: The Device ID is located on the back of the device below the barcode. Letter A-F and number 0-9 are valid Device ID options.
NOTE: If you do not have a Response Device, proceed to Purchase a Response Device.
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